Who We Are and What This Covers

neuralponder operates from Taiwan and specializes in creating decentralized applications. This privacy policy applies to all interactions you have with us – whether you're visiting our website, reaching out for a consultation, or working with us on a project.

Our registered address is 4f, No. 61號, Zhongxiao Rd, Banqiao District, New Taipei City, Taiwan 220. We comply with Taiwan's Personal Data Protection Act and international privacy standards.

Information We Collect

We're selective about what we collect. Here's what we gather and why:

Contact and Project Information

When you reach out to us or start a project, we collect:

• Basic contact details: Your name, email address, phone number, and company information
• Project specifics: Details about what you're building, technical requirements, and your goals
• Communication records: Emails, meeting notes, and project discussions

Website Usage Data

Like most websites, ours collects some technical information automatically:

• Device and browser info: What device you're using, which browser, your screen resolution
• Usage patterns: Which pages you visit, how long you stay, where you came from
• IP addresses: Your general location (city level, not your exact address)

Payment and Financial Data

For billing purposes, we need:

• Invoicing details: Company registration numbers, tax IDs, billing addresses
• Payment information: We don't store credit card numbers directly – our payment processors handle that securely

How We Use Your Information

We use your data for specific, practical reasons:

Data Storage and Security

Security isn't just a checkbox for us – it's central to what we do. Here's how we protect your information:

Where Your Data Lives

We primarily store data on secure servers located in Taiwan and Singapore. Some services we use (like cloud storage and communication tools) may store data in other locations, but only with providers that meet strict security standards.

How We Protect It

• Encryption: All data transfers use industry-standard encryption (TLS 1.3). Sensitive data at rest is also encrypted
• Access controls: Only team members who need access to your data for project work can view it
• Regular security audits: We review our systems quarterly and patch vulnerabilities promptly
• Secure development practices: Our code undergoes security reviews before deployment

Backup and Recovery

We maintain encrypted backups of project data to prevent loss. These backups are stored securely and retained according to our data retention schedule.

Sharing Your Information

We keep your data close. But sometimes we need to share limited information with specific partners:

Service Providers

We work with trusted companies that help us operate:

• Cloud infrastructure providers: For hosting and storage
• Payment processors: For handling transactions securely
• Communication tools: For email and project management
• Analytics services: For understanding website performance

These providers can only use your data to deliver their specific services to us. They can't use it for their own purposes.

Legal Requirements

We'll disclose information if required by Taiwan law enforcement, courts, or regulatory authorities. We'll notify you unless legally prohibited from doing so.

Business Transfers

If neuralponder is acquired or merged with another company, your data would transfer to the new entity. We'd notify you beforehand and explain any changes to how your data is handled.

Your Rights and Choices

Your data belongs to you. Here's what you can do with it:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a readable format (usually JSON or CSV) within 30 days. There's no charge for this unless requests are excessive or repetitive.

Correction and Updates

Found outdated information? Let us know and we'll update it. For active projects, you can usually update contact details directly through your project portal.

Deletion Requests

You can ask us to delete your personal data. We'll do so unless we need to keep it for:

• Completing services you've paid for
• Legal or regulatory requirements (usually 7 years for financial records in Taiwan)
• Defending legal claims
• Exercise of free expression and information rights

Object to Processing

You can object to how we process your data for specific purposes. We'll stop unless we have compelling legitimate grounds that override your interests.

Marketing Communications

We occasionally send project updates or information about new services. You can opt out anytime by clicking the unsubscribe link in any email or contacting us directly.

Data Retention

We don't keep data longer than necessary. Here's our retention schedule:

After these periods, we securely delete or anonymize the data so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Here's what they do:

Essential Cookies

These keep the website working. They remember your session, security settings, and preferences. You can't turn these off without breaking site functionality.

Analytics Cookies

We use these to understand how people use our site – which pages are popular, where people get stuck, how long they spend reading. This helps us improve the experience.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers let you block or delete cookies. Be aware that blocking all cookies might affect how the website works for you.

International Data Transfers

Some of our service providers operate globally, which means your data might be processed outside Taiwan. When this happens:

• We only use providers with strong privacy protections
• We implement appropriate safeguards like standard contractual clauses
• We ensure the receiving country has adequate data protection laws

If you're based in the European Union or other regions with specific data transfer restrictions, we take additional measures to comply with those requirements.

Children's Privacy

Our services aren't designed for children under 16. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal data, contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll update the "Last Updated" date at the top
• We'll notify active clients by email
• We'll post a notice on our website
• For major changes affecting your rights, we'll ask for your renewed consent

We recommend checking this page periodically, especially if you're starting a new project with us.

Third-Party Links

Our website might link to external sites – technical documentation, partner services, or industry resources. This privacy policy doesn't cover those sites. Check their privacy policies before sharing any personal information there.

Data Breach Procedures

Despite our security measures, breaches can happen. If one affects your data:

• We'll notify you within 72 hours of discovering the breach
• We'll explain what data was affected and what we're doing about it
• We'll provide guidance on steps you can take to protect yourself
• We'll report to relevant authorities as required by Taiwan law